Administrator I, Quality Systems

THE ROLE:

This position will serve as a Systems Administrator for Herbalife's Quality Enterprise Systems, located in Winston Salem. The individual will be responsible for the following: 

1) Maintenance, management and deployment of systems within Herbalife’s global Quality unit; this includes performing system administrative tasks and day-to-day support functions for Quality Systems, such as, but not limited to, Labware LIMS, Vaisala CMS, Valgenesis VLMS, QMS, etc. 

2) Addressing and resolving system issues while effectively communicating any critical items to management, business process owners and users.

HOW YOU WOULD CONTRIBUTE: 
•    Administer security changes to the quality systems applications (i.e Laboratory Information Management System (LIMS), Learning Management System (LMS), Quality Management Systems, etc.), including creation of new user accounts, changing security privileges as authorized, maintaining appropriate documentation.
•    Maintain, manage and deploy quality systems applications (i.e. Laboratory Information Management System (LIMS), Quality Management System (QMS), etc.) to ensure compliance with regulatory requirements and company standards. 
•    Gather user requirements and develop functional specifications for system configuration changes. Configure the system, for identified changes, including designing, building and testing new configuration objects, and testing new system processes.
•    Define and document scope of work for major upgrades through research and fact finding combined with an understanding of applicable systems and laboratory or business user requirements.
•    Develops, modifies and maintains forms and interfaces for data entry into Quality Systems (includes LIMS & EM); creates specific report formats as needed.
•    Provide end-user support on quality system applications by responding to user inquiries concerning systems operations and helping troubleshoot system and user issues; liaises with IT and vendor to investigate and resolve issues within agreed upon timeframe. Act as primary contact for the data management process between IT and end users.
•    Provide training to others as appropriate on specific areas of expertise.
•    Assist in development of systems documentation and training materials/processes.

WHAT’S SPECIAL ABOUT THE TEAM: 

We are responsible for developing cutting-edge quality infrastructure and applications, leveraging a diverse set of backgrounds to drive innovation and excellence. Our team thrives on adaptability, teamwork, and a shared commitment to ensuring compliance, enhancing efficiency, and fostering a culture of continuous improvement.

SUPERVISORY RESPONSIBILITIES: 
•    NONE
 

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: 

Required Skills
•    3-5 years experience with administration of Quality Enterprise Systems in a pharmaceutical, nutraceutical or food environment.
•    Working knowledge of relational database management systems such as Oracle and MSSQL.
•    Strong knowledge of applicable Quality Systems and current Good Manufacturing Practice (cGMP) requirements (FDA, EU, ICH).
•    Strong cross-functional and business knowledge to develop business systems and process alternatives.
•    Strong knowledge of enterprise systems such as Labware LIMS & Waters Empower, Oracle, Tracegains QMS, etc.
•    Ability to work with internal functional groups and outside vendors.
•    Ability to uphold and follow compliance standards.
•    Display personal accountability for results and integrity.
•    Exhibits positive people skills, and a team approach to problem resolution.
•    Demonstrated capability to drive actions to closure.
•    Exhibits drive for continuous improvement.
•    Demonstrated initiative and capability to work independently.
•    Demonstrated effective interpersonal, presentation, oral and written communication skills.

Preferred Skills
•    Certifications such as Labware LIMS Administrator, Oracle Cloud, or equivalent.
•    Experienced in building SAP Crystal Reports
•    Knowledge of lean/six sigma methodology and tools.

Education
•     Science, Engineering, or IT, or higher
 

Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.